In the unlikely event you receive a faulty item please follow the instructions below:

Option 1 – In-store Return

Within the  1 month warranty period following the date of purchase, head to the supplier you purchased your Spatap™ products from, with your items as they were delivered, and take along your receipt for an exchange or credit note.

Option 2 – Online Return

Within the 1 month warranty period following the date of purchase, email us at and request a return.
We’ll ask for the original item and send you the best way to get your replacement item.

Please Note

All returns are subject to Store Managers approval, if the items have been worn or damaged as a result of misuse your return will not be successful.

Shipping and handling costs of unsuccessful returns are not refundable and unfortunately, you will be responsible for all returns shipping costs.
If you have any questions please contact us at: and we’ll be happy to help.

It is recommended that you use registered post for all returns to ensure your delivery for safe return to Spatap™.
If you choose not to insure your return delivery you are responsible for loss or damage to the product during shipping.